Shipping & Returns
Brexit - a BIG thanks to all our customers in the EU past and future. We are trying to make sure Brexit has a minimal impact on our EU deliveries.
However, please be aware that Brexit may cause some deliveries to the EU to take a little longer than usual. If the order is urgent please choose a tracked service.
Charges - books and maps have zero tariff so customers in the EU should not be charged duty. However, import VAT may charged. This depends on the import country.
Shipping costs are as follows:
Standard Shipping = £1.49
Tracked = £4.99
Non-Tracked = £5.99
Tracked = £9.99
USA / CANADA / REST OF WORLD
Non-Tracked = £9.99
Tracked = £15.99
Please note that some larger, heavier items may attract a small increase in shipping charges, particularly heavier books and wall maps.
All items are dispatched from the UK, usually via Royal Mail. Sometimes we may use other couriers, especially for wall art items.
Wall prints may also be dispatched directly from the artist or printer. This may result in orders for multiple items that include such items being dispatched separately. We will email you if this is the case.
We aim to dispatch all orders within 2 working days, although most will be shipped within 24 hours of receiving the order.
Approximate delivery times are as follows:
UK | 2 - 3 working days
Europe | 3 - 10 working days
USA / Canada / Rest of World | 5 - 14 working days
For urgent orders we strongly advise choosing a tracked option. At busy times, particularly around Christmas, or during periods of bad weather, delivery may take longer. Although the vast majority of orders are delivered in the stated time period.
Express delivery via UPS may be available for urgent European and Worldwide orders. Please contact us for details and pricing.
We'll send you an email after dispatching your order with a tracking number if applicable. We'll also let you know which company we've used to ship your order.
For international orders that are marked as being dispatched via Royal Mail, click here for a list of Royal Mail international partners.
We realise some orders may be required at short notice before a trip / expedition. We'll do our very best to make sure items are received as quickly as possible. Please feel free to get in touch at firstname.lastname@example.org with any shipping questions.
Faulty or unwanted items should be returned within 30 days of purchase to the following address:
15 South Parade
Please feel free to contact us with any returns questions at email@example.com, or use the contact form here.