Shipping & Returns
PLEASE NOTE - We are currently on holiday exploring the Canadian mountains so all orders received after 29/8 will be dispatched week beginning 16/9. Sorry for any inconvenience caused - we will ship all outstanding orders as quickly as possible upon our return.
Shipping costs are as follows:
Standard Shipping Royal Mail = Free
Tracked = £4.99
Non-Tracked = £3.99
Tracked = £9.99
USA / CANADA / REST OF WORLD
Non-Tracked = £7.99
Tracked = £15.99
All items are dispatched from the UK, usually via Royal Mail.
We aim to dispatch all orders within 2 working days, although most will be shipped within 24 hours of receiving the order.
Approximate delivery times are as follows:
UK | 2 - 3 working days
Europe | 3 - 10 working days
USA / Canada / Rest of World | 5 - 14 working days
For urgent orders we strongly advise choosing a tracked option. At busy times, particularly around Christmas, or during periods of bad weather, delivery may take longer. Although the vast majority of orders are delivered in the stated time period.
Express delivery via UPS may be available for urgent European and Worldwide orders. Please contact us for details and pricing.
We'll send you an email after dispatching your order with a tracking number if applicable. We'll also let you know which company we've used to ship your order.
For international orders that are marked as being dispatched via Royal Mail, click here for a list of Royal Mail international partners.
We realise some orders may be required at short notice before a trip / expedition. We'll do our very best to make sure items are received as quickly as possible. Please feel free to get in touch at firstname.lastname@example.org with any shipping questions.
Faulty or unwanted items should be returned within 30 days of purchase to the following address:
54 Carlton Street
Please feel free to contact us with any returns questions at email@example.com, or use the contact form here.