Shipping & Returns
EU ORDERS - we are now IOSS compliant and are collecting EU import VAT at checkout on orders under 150 euros. No extra VAT charges will be charged on delivery. Please be aware there may be a small admin charge applied by the local postal company.
For orders over 150 euros in value, VAT will not be collected at checkout but will be charged by the shipping company.
We use Planet by Shopify to offset the carbon released in every delivery of every order we take at Backcountry Books.
Shipping costs are based on package weight. This is automatically calculated at checkout. Standard charges are shown below.
Please note that some larger, heavier items may attract a small increase in shipping charges, particularly heavier books and wall maps.
Tracked Shipping = £2.99.
Free shipping on orders over £50.00.
Tracked = £9.99 +
We are now IOSS compliant and are collecting EU import VAT at checkout on orders under 150 euros. No extra VAT will be charged before delivery.
USA / CANADA / REST OF WORLD
Tracked = £12.99 +
We aim to dispatch all orders within 2 working days, although most will be shipped within 24 hours of receiving the order.
All items are dispatched from the UK, usually via Royal Mail. Sometimes we may use other couriers, especially for wall art items.
Wall prints may also be dispatched directly from the artist or printer. This may result in orders for multiple items that include such items being dispatched separately. We will email you if this is the case.
Please be aware that VAT and customs may be due on delivery depending on the destination country’s rules.
Approximate delivery times are as follows:
UK | 2 - 3 working days
Europe | 3 - 10 working days
USA / Canada / Rest of World | 5 - 14 working days
At busy times, particularly around Christmas, or during periods of bad weather, delivery may take longer. Although the vast majority of orders are delivered in the stated time period.
Express delivery via UPS may be available for urgent European and Worldwide orders. Please contact us for details and pricing.
We'll send you an email after dispatching your order with a tracking number if applicable. We'll also let you know which company we've used to ship your order.
For international orders that are marked as being dispatched via Royal Mail, click here for a list of Royal Mail international partners.
We realise some orders may be required at short notice before a trip / expedition. We'll do our very best to make sure items are received as quickly as possible. Please feel free to get in touch at firstname.lastname@example.org with any shipping questions.
Faulty or unwanted items should be returned within 30 days of purchase to the following address:
15 South Parade
Please feel free to contact us with any returns questions at email@example.com, or use the contact form here.